Support

Contact Us

Have a question, issue, or feedback? We're here to help! Reach out to us and we'll get back to you as soon as possible.

Email: [email protected]

We typically respond within 24-48 hours.

Frequently Asked Questions

How do I connect with my partner?

After creating your account, you can invite your partner by sharing your unique invite code or QR code. Go to Settings > Manage Couple to find your invite code. Your partner can scan the QR code or enter the code manually to join.

How do matches work?

When both you and your partner swipe right (like) or up (super like) on the same name, it's a match! You'll both be notified and the name will appear in your Matches list.

What do the different swipe directions mean?

Right: Like the name
Left: Dislike the name
Up: Super like (you love it!)
Down: Hard no (never show again)

Can I change my preferences after setup?

Yes! Go to Settings to update your name preferences at any time. You can change gender preferences, categories, popularity settings, and more.

My invite code expired. What do I do?

Invite codes expire after 14 days. Either partner can generate a new code by going to Settings > Manage Couple > Regenerate Invite Code.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. Go to your iPhone Settings > [Your Name] > Subscriptions > PearfectName to manage or cancel your subscription.

How do I delete my account?

You can delete your account from Settings > Delete Account. This will permanently remove all your data, swipes, and matches. This action cannot be undone.

Can I restore my purchases on a new device?

Yes! If you're signed in with the same Apple ID, go to Settings > Restore Purchases to restore any previous purchases or subscriptions.

Report an Issue

Found a bug or experiencing technical difficulties? Please email us with:

  • A description of the issue
  • Steps to reproduce the problem
  • Your device model and iOS version
  • Screenshots (if applicable)

Legal

For legal inquiries, please review our Privacy Policy and Terms of Service.

For data deletion requests or privacy concerns, email [email protected].

Thank you for using PearfectName!